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Select from one of our three levels of coverage: Comprehensive,
Basic, or Repair.
You need a Comprehensive Service Plan if ensuring that your scientific
instruments are always available, operating
at peak performance, and generating the results crucial
to your success.
Comprehensive Service Plans provide the preventive maintenance you need
to prevent problems from occurring and the fastest possible
response if a repair is needed. This plan is ideal for laboratories whose
financial success depends on the consistent availability and high performance
of their scientific instruments.
- On-Demand Repairs - PerkinElmer certified partsi,
factory-trained service engineers, and their travelii to
your site.
- Preventive Maintenance
- Two visits per year to ensure that your instruments are running as
optimally as possible, and to identify and fix problems before they
impact your work. Visits are scheduled at your convenience.
- Priority Response - all Comprehensive Plan holders
receive top priority response to telephone inquiries and on-site service
requests.
- 15% off
trainingiii - whether it's for new staff, new
instrumentation, or new certification procedures.
- Exclusive promotions and discounts for Comprehensive
Plan holders.
The Basic Service Plan helps maintain high quality output and protects
your laboratory from the high costs associated with unexpected instrument
repairs. From documented Preventive Maintenance protocols to On-Demand
access to your local PerkinElmer factory trained service engineer; a Basic
Service Plan provides the instrument performance protection required to
support your production schedules and analysis timelines. This plan is
ideal for medium to large laboratories that require predictable instrument
performance.
- On-Demand Repairs - PerkinElmer certified partsi,
factory-trained service engineers, and their travelii to
your site.
- Preventive Maintenance
- Two visits per year to ensure that your instruments are running as
optimally as possible, and to identify and fix problems before they
impact your work. Visits are scheduled at your convenience.
- 5% off
trainingiii - whether it's for new staff, new
instrumentation, or new certification procedures.
A Repair Service Plan is an excellent and cost effective way to extend
all the benefits of a first year instrument warranty throughout the life
of your instrument. If eliminating unplanned expenses and worry free expert
service are an important part of your instrument purchase, consider protecting
your instrument investment by adding a Repair Service Plan to your order.
The Repair Service plan is ideal for small to medium laboratories seeking
to maximize limited maintenance budgets and maintain instrument performance.
- On-Demand Repairs - PerkinElmer certified partsi,
factory-trained service engineers, and their travelii to
your site.
i Consumable items such as but not limited
to microplates, tips, columns, etc. are excluded from Service Plan coverage.
ii Where applicable, an additional one-time charge may apply
for travel beyond standard travel zones. Contact your local service engineer
for additional details.
iii Excludes LabWorks/LIMS and TotalChrom training. Covers
all training delivered by your local PerkinElmer Service team. In the
UK, the discount may also be applied to training classes delivered at
our Seer Green customer training center.
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