A healthcare institute has a lab with ten PerkinElmer ICP spectrometers and 4 Agilent® GC-MS systems installed. The lab manager likes PerkinElmer’s service quality so adds the Agilent equipment to his existing PerkinElmer service contract.
A biotech company has several labs that contain a mixture of Agilent®, Shimadzu® and Waters® LC, and Waters and ABI® Mass Spectrometers. To improve uptime and control costs the lab manager consolidates preventive and repair maintenance requirements for all equipment under a single PerkinElmer service contract. The OneSource multi-vendor engineer has enough PM and repair work to keep him on-site 3 days per week. Next year some additional LC equipment is coming to the site and at that point the engineer will become dedicated to the site, and the lab will see a further benefit in equipment uptime and cost efficiency from increased engineer utilization.
These are real life examples of PerkinElmer’s ability to effectively PM, repair and support a defined portfolio of lab instrumentation technologies from a wide range of manufacturers. Our multi-vendor solutions are scalable from one instrument to many thousands, so whatever the size of your lab we can help. Our experience is vast - today we provide preventive and repair services on more than 15,000 non-PerkinElmer assets.
Substantial investments in training, training equipment, technical support, parts supply chain and logistics allows us to support defined third party equipment using the same processes and support network we provide for PerkinElmer products. This means you’ll be working with highly skilled engineers who have years of expertise, who can call upon a comprehensive support infrastructure to ensure on-time scheduled maintenance, fast response times, and technical support when you need it. We always equal the service provided by the original manufacturer and in many cases we’ll exceed it. Our technical and process excellence leads the industry and we have well over 1000 field engineers so our geographical coverage is better than most. Choose OneSource and you can be confident you have the best technical solution and the best value for money.
Choose OneSource multi-vendor maintenance services to:
- Get better quality engineers working on your equipment
- Reduce administration burden by consolidating multiple service needs into a single service contract
- Improve service quality or responsiveness compared to the service of your poorly performing original equipment provider
- Make sure your PMs, calibrations and qualifications get done on time
- Improve equipment uptime
- Realize cost savings from improved service delivery efficiencies
- Deal with a company that you know and trust
Combine multi-vendor maintenance services with OneSource multi-vendor qualification and or asset management solution and or relocation services to maximize the efficiency of your lab.