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Services
Improving your lab’s performance and productivity is our passion.In fact, PerkinElmer LABWORKS is ranked HIGHEST in company long-term commitment (SDI: Worldwide Survey of LIMS Users). Our global commitment to consistent customer service is legendary – from design and implementation through training and support. LABWORKS team members are talented, long-term Laboratory Information Management System professionals. With experience in your industry, they understand how to streamline the scheduling, collection and communication of virtually any type of instrument data. They can assist you in turning laboratory data into useful business information – quickly and efficiently. It’s no wonder nine out of ten LABWORKS customers would recommend LABWORKS to a colleague.
"We worked together to ensure that PerkinElmer understood our products and processes and that we understood the capabilities and requirements of the software. By the end of this process, both PerkinElmer and Ajinomoto participants spoke the same language and worked together as a single team. The cost and time involved in implementation was reduced by the fact that LABWORK is a very flexible software package. It was able to handle all of our requirements without any customization." –Shyarmala Kanesin, Senior Chemist, Ajinomoto Berhad (Malaysia)
"We worked together to ensure that PerkinElmer understood our products and processes and that we understood the capabilities and requirements of the software. By the end of this process, both PerkinElmer and Ajinomoto participants spoke the same language and worked together as a single team. The cost and time involved in implementation was reduced by the fact that LABWORK is a very flexible software package. It was able to handle all of our requirements without any customization."
–Shyarmala Kanesin, Senior Chemist, Ajinomoto Berhad (Malaysia)
Your ticket to successful LIMS Implementation:
EXPERTISE Work with an award-winning team with decades of experience in your industry. TEAM LABWORKS examines your existing workflow and business processes, identifies opportunities for improvement and builds the roadmap to optimizing your lab’s productivity.
SPEED Get the LIMS you want in weeks rather than in months or in years. LABWORKS™ LIMS is easy to configure and fine-tune to your terminology and your processes. User-friendly menus and tables make it possible to quickly launch your system into production. Our supporting cast of project managers and system integration experts deliver even the most complex solutions for tying the lab into PIMSand ERP or migrating legacy data at lightning speed.
LONGEVITY Because LABWORKS LIMS features a flexible, feature-rich platform that is easily configured to match the dynamic processes of your lab, any modifications you make are preserved and supported in future upgrades. Our 20+ year track record at ensuring forward and backward compatibility is unmatched for commercial LIMS.
The curtain never falls on your support
Your LABWORKS LIMS gives you access to some of the most inclusive and flexible support options available so you can select or tailor the level of service that’s right for you. And because we understand that a LIMS is only as good as the people behind it, your LIMS is supported by a network of professionals who are responsive, experienced and committed to providing the highest level of service and support in the industry.
The Services and Support provided by the local Service organization are critical to the success of each LABWORKS LIMS user. While the services available vary throughout the world, they include installation, training, telephone support, revision updates, support contracts and IQ/OQ. Consult with your regional service administrator for the products and services available in your area.
Training Courses that keep your team in the action
Throughout the year, PerkinElmer offers dozens of training courses across the United States on a variety of different topics. Whether you have a new user that needs an introduction to LABWORKS, or an advanced user that is ready to take LABWORKS to the next level, we have a training course to meet your needs. Topics vary and change throughout the year, but some courses offered include:
Click here to learn more about specific dates and locations.
Additional Services to support you long term
LABWORKS offers a multitude of additional support offerings to assist laboratories in their LIMS implementation, training and customization. All additional services are available for current rates of service. Some of these options include: