Instrument Service & Repair
Service Plans for Labs of All Sizes
The Right Service Plan
for Your Needs
At OneSource, we never lose sight of the fact that every lab is unique. That's why we offer four service plan types globally, three standard plans and a custom plan, to help meet the different needs of different customers.
- Our fastest response and most inclusive plan for laboratories that require maximum uptime.
- Our most popular option, ideal for laboratories looking to balance productivity improvement and cost control.
- Our extended warranty option for laboratories looking for an affordable way to protect against unbudgeted instrument repair costs.
- Infinitely customizable plans, built specifically around your individual requirements.
Affordable Laboratory Protection
Multi-vendor service plans from OneSource Laboratory Services offers the ideal balance of cost control and laboratory productivity protection.
Every multi-vendor service plan we offer provides:
- Fixed laboratory maintenance and emergency repair costs
- 100% of parts, labor, and zone 1 travel coverage
- Faster service response than our non-service plan customers
- Coverage for a wide range of technologies and manufacturers
- Flexible payment terms
| COMPREHENSIVE Maximum Uptime | BASIC High Performance Assurance | REPAIR Managed Expense |
| OPTIONS |
| Premium Qualification Solutions IQ/OQ & OQ (IPV) | Optional | | |
| 24-Hour Response | Optional | Optional | Optional |
| SERVICE PLAN CORE FEATURES |
| Priority Response | Within 48 hours | | |
| Preventive Maintenance | TWO Annual Visits | ONE Annual Visit | |
| Training Discount | 15% off | 5% off | |
| PerkinElmer Certified Parts | 100% Included | 100% Included | 100% Included |
| Travel To Your Location | 100% Included | 100% Included | 100% Included |
| Responsive Technical Support | 100% Included | 100% Included | 100% Included |
| Six Sigma & ISO 9001 Best Practices | 100% Included | 100% Included | 100% Included |